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Rows of Binders

Privacy Policy

1. Introduction

This privacy policy applies to all services provided by The Wellness Host (retreat programmes) and Villa Luca (accommodation), hereafter referred to as “we”, “us” or “the providers”.

We respect your privacy and ensure that personal data is handled carefully and in accordance with the General Data Protection Regulation (GDPR).

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2. What data we collect

We may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Address details

  • Date of birth

  • Emergency contact details

  • Health-related information (only when relevant for retreat participation)

  • Payment information

  • Booking details

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3. How we collect data

We collect personal data through:

  • Booking forms

  • Contact forms

  • Email communication

  • Payment systems (such as bank transfer)

  • Intake forms prior to retreats

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4. Purpose of data processing

Your data is used for:

  • Processing bookings and payments

  • Organizing and delivering retreat programmes

  • Managing accommodation reservations

  • Communication before, during and after your stay

  • Ensuring health and safety during activities

  • Legal and administrative obligations

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5. Legal basis

We process your data based on:

  • Contractual necessity (your booking)

  • Legal obligations

  • Legitimate interest (improving services and communication)

  • Consent (for health data and optional communication)

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6. Data sharing

We only share your data when necessary:

  • Between The Wellness Host and Villa Luca for your combined booking

  • With service providers (such as chefs, instructors, or booking systems)

  • With payment providers

  • When legally required

We never sell your personal data.

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7. Health information

For retreats, we may collect limited health-related data (e.g. allergies or medical conditions).

  • This is only used to ensure your safety

  • It is handled confidentially

  • It is only shared when necessary with relevant staff

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8. Data retention

We retain personal data only as long as necessary:

  • Booking and financial data: up to 7 years (legal requirement)

  • Communication data: up to 2 years

  • Health data: deleted after the retreat

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9. Your rights

You have the right to:

  • Access your data

  • Correct your data

  • Request deletion

  • Withdraw consent

  • Object to processing

Requests can be sent to: info@thewellness.host

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10. Data security

We take appropriate measures to protect your data, including:

  • Secure storage

  • Limited access

  • Trusted payment systems

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11. Third-party tools

We may use tools such as:

  • Website hosting platforms

  • Email providers

  • Payment processors (e.g. Stripe)

These parties process data in compliance with GDPR.

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12. Cookies

Our website may use cookies for basic functionality and analytics.

You can adjust your cookie preferences via your browser settings.

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13. Changes

We reserve the right to update this privacy policy.

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14. Contact

For questions or requests:

Myrthe Veer, The WellnessHost
info@thewellness.host
VAT number: 04911650168

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